Hope Dixon (She/Her)

Communication is really important in a team, Emails and messaging leave little room for dialog and creative collaboration. I think purposeful meetings for touching base, team building, brainstorming, and professional development are important and we have many tools available to have them in person or virtual. More voices at the table mean more ideas and better solutions.

I'm a mission-driven person who loves to learn. I truly believe education is the game changer when it comes to changing your socioeconomic level and as a first-generation student who struggled to get through, it's a value of mine to do what I can to prevent this suffering for others.

Working with people with shared values and a shared mission makes me happy. I like helping people and sharing knowledge and feeling good about the work I do.

Misapplied a big payment, it went to the Feds & took 3 weeks to get back!

Even when you think you're doing everything right, and you've got it, you are not infallible. I didn't believe I had truly made the error until my supervisor showed me what I had done. I applied it to their Federal loans rather than their commercial (FFELP loan). Double-check your work, and be open to the idea that you can make a mistake because we all do.

Writing and sending postcards, camping, traveling and being with community.

I like processes that make sense. If something takes a really long time, I'm probably already trying to find a more efficient process for it. I like to ask questions about what I'm learning.

I am a people pleaser by far and like to make everyone happy even though I logically know that can't always be the case, so I continue to work on having the tough conversations and still trying a way to turn them into a win.

I expect a lot out of myself and am driven by a passion to help students succeed.