I really admire teammates who are…
High-performers and wildly passionate about their work.
This motivates me to be better at my own role!
Full storyOne thing that might surprise you about me…
I have a weird proclivity for editing and proofreading!
I have an eye for detail, and enjoy editing. I currently offer resume and cover letter review services, but I am happy to proofread other documents, as well.
Full storyProud moment
Most recently, launching the Employee Recognition Program at Lucid Motors!
I designed, budgeted, and launched an employee recognition program for the Customer Care Department comprised of monthly and quarterly rewards based system, to consider internal and cross-functional team members for "shouts out's", or employee recognition.
Full storyMy Achilles Heel is…
Problem-solving is my nature, so much so that I can lose track of time!
Full story
Things I'd love to learn
Coding and systems administration.
Given that my teams and I have frequently supported highly technical products, I thrive by knowing deeply and understanding infrastructure, system designs, and back-end languages to reach better customer resolutions. It would give me a full-rounded understanding of the platforms or products I support!
Full storySomething that drives me crazy 😵💫 🤬
Egos and redundancy.
The workplace should be free from egos, and I thrive in environments where teammates can collaborate openly and objectively, working towards a common goal. I am a big proponent of efficiency and automation, so seeing redundancies or duplicate efforts boggles my mind.
Full storyWhen I'm stressed, you might notice me…
Either keeping fully to myself, or needing to go for a walk+talk.
Depending on the stressful event, I may recover faster just pushing through - I can sometimes shut down, to just focus on the task at hand. Once the situation de-pressurizes, I can move on and return to my bubbly self! Other times, I need to verbally process.
Full storyA fun fact about me is…
I played clarinet in High School, and sang lead vocals in my dad's bands!
I still have my clarinet, but I'm very out of practice now. The only vocals I sing now are in the shower! (It's good for your vocal cords, though!)
Full storyPersonality type
INFP's apply a caring and creative approach to everything they do, which deeply resonates. Also, I am Enneagram Types 2, 4 and 7 primarily.
Full storyI work best as a…
I am highly passionate about building Support teams from the ground up and have done so repeatedly in my career. At Lucid Motors, building the Customer Care team from scratch required that I was responsible for evaluating and implementing system tools, defining the strategy, hiring and training new team members, and designating departmental metrics and reporting.
Full storyMy happy place
This beautiful scenery has notes that hit home (those poppies 😍) could not make me any happier!
Full story
I'm energized at work by…
On an individual level: when working in fast paced environments, nothing is more exciting than getting sh*t done! These environments are often undefined, rapidly changing, and often present new & unique problems. The prospect of solving those issues gets my gears turning. With my servant leader mindset, I am always actively energized at the prospect at helping others succeed.
Full storyYou can ask me about
In both my personal life and professional life, I am usually sought out for my opinion and advice, in a range of situations. Professionally, I am able to solve complex problems and processes for scaling operations, internally or cross functionally.
Full storyMe when sh*t hits the fan
My approach: get it done! I can remain calm in stressful moments to put the fire out as soon as possible and work efficiently.
Full storyI learn best by…
I can learn through various methods, but in many of my previous roles, the learning opportunities were: jumping in, getting hands-on, and getting going. Due to this, I have learned how to be adaptable, take information and disseminate it into an understanding and process for myself or my team.
Full storyMost used emojis
I love the rainbow cat blob. Versatile & beautiful - good all around!
Full storyI like to get feedback when its given…
Timely feedback is always best. I sometimes need a moment to collect my thoughts; however, how I deliver feedback will always be based on the recipient. Most importantly, whether delivering or receiving, context and kindness is key.
Full story
My core values
I strive to build teams where everyone is encouraged to bring their whole selves to work. We are all human, and it is beautiful to embrace that. Complex problems require creative solutions, and I am drawn to unique, new challenges. That type of work and solutioning is incredibly rewarding. As most others are, I, too, am motivated by missions and values that I connect with, which can significantly impact society. I was thankful to have contributed to sustainable and clean energy while at Lucid Motors, and I plan to continue that path. Remaining in Customer Service for as long as I have has driven my passion for Servant Leadership - whether on a team or for my fellow person, I strive to help and better the lives of those around me.
Full storyMy workplace setup
This was my desk setup in-office before my departure at Lucid Motors, complete with inspiration from my favorite Superhero and my favorite person. This was also taken during my favorite time of year, so I like to go all-out with festive decor. (Peep the candy bowl under the tree!)
Full storyMy superpowers
My favorite bit of feedback that I've received from peer reviews is that my team and I were easy and pleasant to collaborate with at Lucid Motors. This is because of my approach to building understanding between cross-functional teams and teammates, resulting in long-lasting relationships.
Full storyPeople who have impacted how I see the 🌍
One of my guiding principles is from Maya Angelou: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” The most important lesson I've learned from Simon Sinek is that "great leadership is that leaders always work for the people", which is how I aim to lead my teams and those around me.
Full story
Things that deeply motivate me…
As a Servant Leader, my only goal is to help others. I have stayed in my industry of customer service, as I get true motivation from providing meaningful impact to others.
Full story
You will make my freakin day if you…
The best way to turn my day around or add to an already fantastic day is with humor or kindness. Pet pictures are the instant key to my heart - so much so that during my time at Lucid Motors, I founded the Pets@Lucid channel for the entire organization. Shoutouts or chocolate always go right! In fact, you can often find a bowl of candy on my desk (at home or in the office) for this very reason. 🍫
Full story